Our promise

Every Mewse piece is designed, printed and checked by hand in our Sydney studio. If something isn't right, we want to make it right :)

Faulty, damaged or incorrect items

If your order arrives damaged, has a fault, or isn't what you ordered, we'll fix it at no cost to you, postage included.

• Damaged in delivery: please contact us with a photo within 14 days of your order arriving, and we'll send a free replacement.
• Faulty items: every piece has a 12-month warranty against faults in how it was made. Within the warranty, repairs and replacement parts are free. After 12 months, we're still happy to help: replacement parts are available for a small fee plus postage.
• Our mistakes: if we've sent the wrong item or colour, we'll swap it and cover the postage both ways.

Where an item has a major problem, you can choose a replacement or a refund, as set out in Australian Consumer Law.

Change of mind

We don't offer refunds for change of mind. But we never want you stuck with something you don't love, so if a colour isn't quite what you pictured, we're happy to swap it for another colour of the same item:

• In Sydney: bring the piece to our stall at The Rocks and we'll swap it for free. Our market dates are on our Events page.
• By post: you cover the postage to send the piece back to us and the postage for the new piece.

Pieces for swapping need to be unused and in their original condition, and swaps are available within 30 days of your order arriving.

Choosing a message for your lid from our list doesn't affect swaps. Pieces made with your own custom writing or design can't be swapped unless they're faulty.

Changing or cancelling an order

You can change or cancel your order within 24 hours of placing it, for a full refund. After that, your piece is usually already being printed, so we can't cancel it, but please get in touch and we'll see what we can do.

How to start a return, swap or warranty claim

Please contact us through our Contact page with your order number, what's happened, and a photo if something is damaged or faulty. We'll reply with the next steps.

Refunds

Approved refunds go back to your original payment method. Banks usually take 5–10 business days to show the refund in your account.

Your rights

Nothing in this policy affects your rights under Australian Consumer Law.