Questions & answers

A gentle wipe with cool, soapy water and a soft cloth keeps them looking lovely. Please avoid harsh chemicals like bleach. Our pieces aren't dishwasher safe.

Yes! They're very happy in wet spots like the bathroom or kitchen.

Yes! Our newer vases are printed watertight, so they hold water just like a glass vase, without any glass. That makes them perfect for homes with curious cats, little ones or the occasional spill.

Some of our earlier vases were made to hold only a little water, so if you're not sure about yours, get in touch and we'll let you know. To clean, rinse with warm (not boiling) soapy water.

Shop our vases →

We love them! Silk and dried flowers are a sustainable, low-maintenance alternative to fresh flowers. There's no water to change, they stay lovely for a long time, and they're kinder on your wallet than a fresh bunch every week.

We sell them from time to time, and sometimes tuck a few in with our vases as a little extra.

Our canisters look lovely on a kitchen bench, but they aren't airtight or considered food safe, so we don't recommend using them for direct food storage.

Like most plastics that aren't specially UV resistant, our pieces are best kept out of long spells of direct sunlight (doubly true in Australia!). A shady or indoor spot keeps their colours beautiful for longer.

Our plant-based material also softens with heat, so keep pieces away from hot cars, dishwashers and boiling water.

Plant-based bioplastic made from renewable sources like corn starch, designed and 3D printed in our Sydney studio.

How we make our pieces →

Every lid hides a little uplifting message, printed right into it. You choose yours from our list when you order, so it can be a sweet surprise in a gift or a daily reminder just for you.

See the little details we love →

Every piece is printed individually, so you might spot a faint line, a gentle shift in colour or a tiny freckle. We check every piece by hand to make sure it's strong and works beautifully, and those little marks are what make it yours.

More about our perfectly imperfect pieces →

Of course. Like any good maker down the road, we look after what we make. Within the 12-month warranty, repairs and replacement parts are free. After that, there's just a small fee for the part and postage. Simply get in touch.

Why we look after what we make →

Yes. As our designs improve, your pieces can grow with them. You'll find single pieces in our shop, or get in touch and we'll help you work out what's possible.

Shop single pieces →

We love a good idea! If you can't find what you're after, or you've got a burning question about 3D printing, get in touch and we'll chat about what's possible.

We currently ship within Australia. We'd love to send Mewse further afield soon, so if you're overseas and keen, please get in touch.

Most pieces are made to order in our Sydney studio. We print, finish and check yours, then post it within 3 business days. From there, Australia Post usually delivers in 2–5 business days (regional areas can take a little longer).

Buying a gift, or need it sooner? Choose Express at checkout. We'll post yours within 1–2 business days, and it travels by Express Post.

We're a small team, so around holidays, or when we're away at an event, it can take a little longer. Thanks for your patience, it's worth the wait!

Read our shipping policy →

Yes, within 24 hours of ordering. After that, your piece is usually already being printed. Just get in touch as soon as you can.

Oh no! Send us a photo within 14 days of it arriving and we'll replace it free of charge, postage included. The same goes for any mistakes on our part: just get in touch.

We don't offer change-of-mind refunds, but we never want you stuck with something you don't love. If a colour isn't quite what you pictured, we're happy to swap it within 30 days of it arriving, as long as it's unused.

In Sydney? Bring it to our stall at The Rocks and we'll swap it for free (see our events page for dates). Swapping by post is fine too: you just cover the postage.

Anything faulty, damaged or sent in error is on us, postage included. None of this affects your rights under Australian Consumer Law.

Read our refund policy →

Every piece comes with a 12-month warranty against faults in how it was made. Beyond that, we're a friendly bunch: if something goes wrong, get in touch and we'll always do our best to help.

Read our refund policy →

After a lot of use, wipe your bag with a soft, damp cloth to remove any dust. Avoid harsh chemicals and anything abrasive. For a stubborn mark, use warm water with a little dish soap and a microfibre cloth.

Like most handbags, yours is happiest in a dust cover, in a cool, dry place away from direct sunlight.